Consumer Rights – Withdrawal – Cancellation Refund Conditions


1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract. 2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. 3. Shipping charges, which is the cost of product shipment, shall be paid by buyers. 4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract. 5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any. 6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.

If the purchased product is not paid:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.


8. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

If the Product cannot be delivered on time due to unforeseen reasons:

9. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar product or postponement of delivery until the obstacle is removed. If the buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 days after the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the buyer’s account within 2-3 weeks.

Buyer’s Obligation to Inspect the Product:

10. The buyer shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the goods/service should not be used. The Invoice must be returned with the product.

Right of Withdrawal

11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him / her or the person / organization at the address he / she shows, he / she may use his / her right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he / she notifies the SELLER via the contact information below. 12. Seller’s Contact Information for Right of Withdrawal Notification: Company Name/Title: Address: E-mail: Tel: Fax:

Duration of the Right of Withdrawal:

13. If the buyer is purchasing a service, this 14-day period starts from the date the contract is signed. Before the expiration of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer. 14. The costs arising from the use of the right of withdrawal belong to the SELLER. 15. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products that cannot be used for the Right of Withdrawal” regulated in this contract.

Exercise of the Right of Withdrawal:

16. 3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued.) 17. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

Return Conditions:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days. 19. If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration that occur due to the proper use of the goods or products within the right of withdrawal. 20. In the event that the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

Products for which the Right of Withdrawal cannot be exercised:

21. Underwear bottom parts, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated by nature, Except for those provided within the scope of the subscription agreement, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, it is not possible to return it in accordance with the Regulation. In addition, before the expiration of the right of withdrawal period, it is not possible to exercise the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation. 22. Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned.

Event of Default and Legal Consequences

23. The BUYER accepts, declares and undertakes that if he / she defaults in the event that he / she makes payment transactions by credit card, he / she will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may demand the costs and attorney fees from the BUYER and in any case, if the BUYER defaults due to the BUYER’s debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

Payment and Delivery

24. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) …………, ………. 25. With your credit cards through our website, you can benefit from online single payment or online installment opportunities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order.